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Meet our Sales Team

January 14, 2021 #grillguide

Meet our team – Melanie & Emma

Behind the Scenes - Sales Team Episode 2

We here at Rectella (Bar-Be-Quick) take our customer experience very seriously and so we thought you might like a glimpse in to the magic that is our wonderful company.

By creating this series of blogs we are giving you the chance to meet our team and learn a bit more about them. In today’s episode we are introducing you to our fabulous Key Account Managers Melanie and Emma…

Melanie Higgins

Age: 46
From: Clitheroe
Department: Sales

• What was your first ever job?
Admin assistant in an estate agents

• What’s your role at Rectella?
Key account manager

• How long have you worked for Rectella?
27 years

• How do you describe your role to your friends?
Sell charcoal to major UK and export retailers

• What is the least rewarding part of your role?
Nothing – every day’s a challenge but not un-rewarding

• What’s the best part of your role?
Working with a great team and being in a position that I can contribute and that my opinions and views are always valued

• If you could switch roles with anyone at Rectella, who would it be?
Quality – to have the opportunity to be involved in this process – I like structure

• What are 3 words to describe Rectella?
Busy, challenging, rewarding

• What is on your wish list for the next 10 years at Rectella?
To continue working for a great business and making my contribution towards success

• What is your favourite part of working for Rectella?
Giving our retailers great service and the variety involved in my role

• What is your proudest moment at Rectella?
Retaining existing accounts … and winning new ones 😊

Emma Westall

Age: 43
From: Currently Rochdale (originally Darwen)
Department: Sales

• What was your first ever job?
I had two paper rounds at 13 delivering the Lancashire Evening Telegraph and also the Darwen Citizen. One really was the hardest, working its way up from the main road to one of the highest points in the town. I got some great tips at Christmas! I also washed dishes at an events venue when I was 15 and I remember Jeremy Beadle came to do a tour of the place and shook my hand. When I left school, I had a job in a sandwich shop making and delivering sandwiches to all of the pubs around the Blackburn area. I loved the face to face with customers and still love that now!

• What’s your role at Rectella?
Key Account Manager

• How long have you worked for Rectella?
7 years

• How do you describe your role to your friends?
I sell affordable charcoal and barbecue products into retail.

• What is the least rewarding part of your role?
When things go wrong, COVID, Brexit delays in stock arriving. I hate having to give bad news to customers so always try to find solutions to problems.

• What’s the best part of your role?
A successful season, all accounts serviced with everything they require. Also new business, targeting and winning new accounts gives me a buzz.

• If you could switch roles with anyone at Rectella, who would it be?
Maybe someone in accounts. I have always been quite good with numbers and enjoyed Maths at school it was my favourite subject.

• What are 3 words to describe Rectella?
Generous, busy, fun

• What is on your wish list for the next 10 years at Rectella?
Growth, growth, growth

• What is your favourite part of working for Rectella?
My relationships with customers and the feedback they give on that service

• What is your proudest moment at Rectella?
Where I am today, I’m really proud of the progression I have made in the last 7 years

Next time we meet Nicole & Louise...